Returns & Exchanges

At Urban Platter, we strive to ensure every gourmet discovery reaches you in perfect condition. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged, expired, or incorrect.

1

Report the Issue

Contact our support team within 48 hours of delivery via email or WhatsApp, providing your order ID and clear photos of the product and packaging.

2

Quality Assessment

Our quality control team will review your claim to verify the damage or transit issue against our safety and hygiene standards.

3

Approval Notification

Once your request is validated, you will receive a confirmation message regarding the approval of your replacement or refund.

4

Resolution Processing

Approved replacements are dispatched within 24 hours, while refunds are credited back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing